Privacy Policy

Privacy Policy

At Arobit Business Solutions Pvt. Ltd. (“Arobit,” “we,” “our,” or “us”), we are committed to protecting the privacy and security of personal data shared with us by clients, partners, website visitors, and stakeholders. This Privacy Policy explains how we collect, process, and safeguard your information when you interact with our website www.arobit.com or use our software development, IT consulting, ERP/CRM, digital marketing, and other technology services.

We understand that personal data is sensitive, and we handle it with the highest level of confidentiality, transparency, and compliance with applicable data protection laws, including India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and international standards such as the General Data Protection Regulation (GDPR).

Who We Are

Arobit is a full-stack software development and digital transformation company, headquartered in Kolkata, India, with a global client base across 15+ countries. We provide end-to-end technology solutions—ranging from custom applications, ERP/CRM systems, web and mobile app development, to digital marketing and government IT projects.

Our website serves as the digital gateway to our services, resources, and engagement channels.

What Personal Data We Collect

We collect data to operate effectively, provide services, and improve user experience. Data comes from three sources: information you provide directly, data collected automatically, and data from third-party sources.

Data You Provide Directly

• Name, company name, job title.
• Contact details: email address, phone number, address.
• Project details shared through Contact Us, Request a Quote, or other inquiry forms.
• Communication records: emails, support requests, proposals, and feedback.

Data Collected Automatically

• Website usage data: pages visited, time spent, navigation patterns.
• Device and technical data: IP address, browser type, operating system, device identifiers.
• Performance and error logs: data about issues, crashes, or technical failures during browsing or service use.

Data Collected Automatically

• Website usage data: pages visited, time spent, navigation patterns.
• Device and technical data: IP address, browser type, operating system, device identifiers.
• Performance and error logs: data about issues, crashes, or technical failures during browsing or service use.

Data from Third-Party Sources

• Partners with whom we collaborate for joint services or campaigns.
• Service providers offering analytics, geolocation, or marketing tools.
• Public sources such as professional directories, government databases, or LinkedIn.

We strongly advise against submitting payment information, sensitive government IDs, or unrelated personal details through our forms. If shared unintentionally, such data will not be used and will be securely archived or deleted.

Why We Collect Personal Data

We collect and process personal data for the following purposes:

• To respond to inquiries, project requests, and support tickets.
• To provide, maintain, and improve our software development and IT services.
• To personalize user experience and deliver relevant content.
• To send service updates, security alerts, newsletters, or promotional offers (only with your consent).
• To comply with legal obligations and industry standards.
• To analyze traffic, performance, and usage to enhance website functionality.
• To ensure data security and prevent fraud, unauthorized access, or cyber threats.

We do not sell or rent personal data to third parties.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enhance browsing experience and load website features.
• Remember user preferences such as login sessions or language settings.
• Collect visitor analytics and improve website usability.
• Detect potential misuse, fraud, or abuse of our website.

You may choose to disable cookies in your browser settings. However, some parts of the website may not function as intended without cookies.

How We Share Personal Data

We may share personal data only under the following conditions:

• Service Providers: Cloud hosting, analytics, communication, and payment gateway vendors working on our behalf.
• Affiliates & Subsidiaries: Including Arobit Digital and The Institute of Career Excellence (TICE), bound by the same obligations.
• Business Partners: When offering co-branded or joint technology solutions.
• Business Transactions: In case of mergers, acquisitions, or restructuring.
• Legal Compliance: To meet legal obligations, government requests, or court orders.
• With Consent: Any other sharing will occur only with your explicit approval.

All third-party recipients are contractually required to handle data with confidentiality and adequate safeguards.

Data Retention

• We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy.
• Project-related data (e.g., code, APIs, documentation) is stored securely during engagement and is deleted or archived after project completion, unless longer retention is required by law or contract.
• Backups may be maintained temporarily for disaster recovery.

Retention periods vary depending on the type of data and legal obligations.

International Data Transfers

Given our global client base, your data may be transferred outside your jurisdiction. Whenever such transfers occur, we ensure compliance with applicable laws and adequate safeguards, such as data processing agreements, encryption, and limited-access protocols.

How We Protect Your Data

We employ robust technical and organizational measures, including:

• SSL encryption across communications.
• Secure cloud infrastructure with restricted access.
• Regular audits, penetration tests, and vulnerability assessments.
• Role-based access controls for project and client data.
• Compliance with NDAs and confidentiality agreements in client projects.

While we implement industry-standard security practices, no system is 100% immune to risks. We commit to notifying relevant stakeholders promptly in case of a data breach.

Your Rights

You have the right to:

• Request access to the data we hold about you.
• Correct, update, or delete your personal data.
• Withdraw consent to marketing communications.
• Request data portability (where applicable).
• File a complaint with a regulatory authority if you believe your rights are violated.

To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe, in compliance with applicable laws.

Children’s Privacy

Our services are intended for business entities and professionals. We do not knowingly collect data from individuals under the age of 18. If such data is identified, it will be deleted promptly.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of those external websites and encourage you to review their policies.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in law, technology, or business practices. Updates will be posted on this page with the revised “Last Updated” date. For material changes, we will notify users via website notices or email.

Contact Us

For questions, requests, or concerns about this Privacy Policy, contact:

Arobit Business Solutions Pvt. Ltd.
Suite - 1309, 13th Floor, Arch Square X2, Y1, EP Block, Sector V, Bidhannagar,
Kolkata, West Bengal 700091
Email: [email protected]
Website: www.arobit.com