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Frequently Asked Questions

How long have you been in business?

The brand Arobit was founded in 2011; however, our most senior consultants have been providing IT support since 2009. Arobit Business Solutions was later incorporated under RoC in 2017.

What is your coverage area?

Arobit serves local, national as well as international clients. We serve government sectors, SMEs, Enterprises as well as startups. Here’s how we make a difference

Internal IT departments: We offer better service for less money and fewer headaches than a traditional onsite IT Department.

Other IT consulting companies: Unlike other consulting companies, we do not hire consultants straight out of tech school. Our consultants have a minimum of 2 years of experience. We provide a level of service and professionalism that is far beyond what most clients are used to.

What forms of payment do you accept?

While the preferred mode is NEFT/IMPS for Indian Nationals, we accept all major modes of payments including Cheques, Debit Cards. For International Clients we accept payments through Wire Transfer or through Paypal.

Why would a company prefer an ongoing IT support relationship with you vs. hourly support from another provider?

Under an hourly support relationship, you are paying the highest consulting fees when your systems are malfunctioning. We prefer to structure our agreements so that our interests are aligned: you do not pay a penny more if we have to dedicate large amounts of time during downtime. Our motivation and yours is to keep the network operating in tip-top shape and prevent outages from occurring in the first place.

What benefits can you guarantee?

All projects we take up carry the following guarantees:

What is the quality of people you employ?

The quality of a software development company is ultimately the quality of its people. Our people are very strong for software projects:

What are your payment models?

We work only with long-term committed clients who want Full-Time Equivalent (FTE) services, and offer a monthly or milestone based modes of payments with progress.

What are your payment terms?

We invoice on monthly or milestone basis and payment is due on invoicing.

How do you assure confidentiality?

We sign NDAs and Confidentiality Agreements as required by you.

All our employees are full-time employees, and are bound by the company Confidentiality and Non-Disclosure clauses.

We are worried about quality; how do you assure solid projects?

Our developers are dedicated to producing quality code. We have formal processes to keep quality under tight control, including periodic code reviews and design walk-throughs. We concentrate on being first-time right, and believe the creation-step itself should be strong.

Every project goes through the hands of suitable QA/testing professionals, under stringent test-plans including black-box testing, white-box testing, test regression, usage analysis etc.

Why should you trust us?

We believe trust and confidence are the foundation for any successful relationship, and develop only after association over time. The following facts may help demonstrate our commitment to our business:

What contracts and agreements do you sign?

Can you come on-site?

Yes we do, where required. This may be especially useful in initial requirements gathering, final implementation or other pain points. In such cases, our consultants will work on-site at pre-decided rates.

What control do we have over the project?

You will have ability to keep close control over the project. Our assigned Project Manager will be your single point-of-contact for all issue resolution, and will work closely with your guidelines.

How do we keep ourselves informed about progress?

We will send you regular project status reports. We use a combination of pre-determined update schedules (normally email) and ad-hoc meetings (usually tele-conferences, or live chat).

We like the idea, but are unsure. Can we do a Pilot Period?

Arobit welcomes you to try our services. You may choose to have us do a "risk-free" Pilot Period. We are confident enough to offer a pilot period because we have always succeeded in continuing the relationship after demonstration of ability in a pilot period.

Our pilot project system is referred to as Project Prototype that we carry out at a very initial budget to capture and close requirements.

Is your company a registered entity?

Yes, we are registered under Ministry of Corporate Affairs, Government of India – RoC Kolkata. Our CIN is: U72200WB2017PTC220665.

Are your services taxable?

Yes, our services are tax’d under GST for Nationals at an usual rate of 18%. Our GSTIN is : GSTIN 19ALJPS6764PIZW

Need a proposal? Let's discuss the project!

Get in touch with us and discuss the needs and requirements of your project.

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