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Bad practices |
ScienceSoft's approach Feel the difference with ScienceSoft |
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Problem #1: A slow project kickoff
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Extra hours and days wasted to get the first response, arrange a call or get a proposal put off the project start. |
At ScienceSoft, we have established and rigorously follow a protocol of communication with prospects that defines requirements for the first response time. Also, we have a rule-based algorithm for distributing requests among salespeople, which allows us to schedule the first call without delay. |
Problem #2: A gap in expectations
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IT vendors may adopt a tell-us-what-to-do approach. They may expect their clients to come with a clear understanding of what software or what IT improvements they need. |
At ScienceSoft, we understand that business people think in terms of profit, costs, productivity, efficiency, and other business success indicators. And it's our responsibility to know the capabilities and limitations of digital technologies. Even before the project starts, we dive into our clients' pains or goals and offer solutions to address them best. |
You can choose a convenient channel to reach out to:
We deeply value your time. So, our sales reps make sure of well-researched interactions before initiating any conversation.
Let's schedule a call to discuss your situation and find opportunities for you. We actively listen and ask questions to uncover any underlying issues.
We care more about our relationships that we build on trust. So we make sure to protect your confidential business information on your legal requirements. So, we sign an NDA before the introductory call or only in case we sign a service contract.
A proposal is free of charge, and it will give you a perspective of the service scope or the solution we offer.
We always include:
We establish our legal obligations and sign a service-level agreement for continuous services. We also sign a service level agreement (SLA) that defines the scope of the provided service and the metrics to assess its efficiency.
You can rely on us to assemble a project team or personally interview the candidates. Once the team is approved, we can start the work immediately!
Take the First Step to Our Cooperation
Arobit offers a comprehensive suite of IT services, ranging from consulting and software development to continuous support and evolution. We strive to make your business more efficient, and resilient with competent IT solutions.